Frequently asked questions

CBD, short for cannabidiol, is a natural compound found in the hemp plant. It is non-intoxicating and known for its potential therapeutic benefits, such as promoting relaxation, supporting overall well-being, and assisting with occasional stress and discomfort.

Yes, CBD derived from hemp containing less than 0.3% THC (tetrahydrocannabinol) is federally legal in the United States and less than 0.2% THC in the United Kingdom. The CBD Hut products comply with all legal requirements, ensuring that you can enjoy them with peace of mind.

No, CBD is non-intoxicating and does not produce a "high" feeling. It is different from THC, the psychoactive compound found in marijuana. The CBD Hut products undergo rigorous third-party testing to ensure that they contain only trace amounts of THC, well within the legal limits.

While we provide general dosage recommendations on our product labels, the ideal CBD dosage can vary based on individual factors such as weight, metabolism, and the desired effect. We recommend starting with a low dosage and adjusting gradually to find what works best for you. Check out our CBD dosage guide for more information.

The time it takes for CBD to take effect can vary depending on various factors, including the method of consumption and individual differences. Some people may experience immediate effects, while others may notice a gradual onset over time. Patience is key, and we recommend starting with a lower CBD dosage and gradually adjusting as needed.

If you are currently taking medications or have any underlying health conditions, we recommend consulting with a healthcare professional before using CBD products. They can provide personalised guidance based on your specific situation.

The usage of CBD products can vary depending on the type of product and your personal preferences. For example, CBD oils, tinctures or capsules can be taken orally by placing the desired dosage under your tongue for a specified time before swallowing. We recommend following the instructions provided with each product or consulting with a healthcare professional for guidance.

At The CBD Hut, we prioritise quality and transparency. We carefully select our suppliers, who follow strict standards of cultivation and extraction. Our products undergo rigorous third-party lab testing to ensure purity, potency, and safety. We provide easy access to third-party CBD lab reports, allowing you to review the results and verify the quality of our products.

Yes, many of our customers find CBD beneficial for their pets. We offer a selection of pet-friendly CBD products specially formulated for animals. However, we advise consulting with your veterinarian before introducing CBD into your pet's routine to ensure proper dosage and suitability.

We prioritise organic practices and partner with suppliers who share our commitment to quality. While not all our products are certified organic, we strive to offer CBD products sourced from organically grown hemp whenever possible.

If you are pregnant, nursing, or have any specific health concerns, we strongly recommend consulting with your healthcare professional before using CBD products. They can provide personalised advice based on your individual health circumstances.

To place an order, simply browse our selection of CBD products, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information, select a payment method, and complete your purchase.

Delivery times depend on factors such as your location, selected shipping method, and order processing time. Orders processed in the UK will take 1-5 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email. For more information, please check out our shipping policy.

Yes, once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status and location of your package.

If you encounter any issues with your order, such as missing items, damaged products, or delivery delays, please contact our customer support team immediately. We're here to assist you and ensure that your shopping experience at The CBD Hut is smooth and satisfactory.

We offer various shipping options, including standard and expedited shipping. The availability of shipping options may vary depending on your location and the products you've selected.

Yes, we offer international shipping to select countries. However, please note that international shipping may be subject to additional fees, customs duties, and import taxes. Customers are responsible for complying with their country's import regulations.

While we strive to offer shipping to as many locations as possible, there may be restrictions on shipping certain CBD products to certain regions due to legal regulations. We encourage you to review our shipping policy or contact our customer support team for more information on shipping restrictions in your area.

You can contact our customer support team via email at hello@thecbdhut.co.uk, via social media or through the contact form on our website. Our representatives are available between 9 am and 5 pm, UK time to assist you with any questions or concerns you may have.

If you encounter any issues with your order, such as missing items, damaged products, or delivery delays, please contact our customer support team as soon as possible. We'll work to resolve the issue promptly and ensure that you receive the assistance you need.

We want you to be completely satisfied with your purchase. If you're not satisfied with your order for any reason, you may return the unused portion within 30 days for a refund or exchange. Please review our return policy for more information on eligibility criteria and return procedures.

Yes, we offer refunds for eligible returns in accordance with our return policy. Once we receive and process your return, we'll issue a refund to the original payment method used for the purchase. Please allow 5 business days for the refund to reflect in your account.

We strive to process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but once an order has been shipped, we may not be able to make changes.