Política de reembolso

Return and Refund Policy

Effective Date: 20/06/2023
Last Updated: 08/09/2025

At The CBD Hut, your satisfaction is our priority. We want you to feel confident when shopping with us. This policy explains how returns and refunds work for products purchased through our website or physical store.

🔄 Returns Policy

✅ Eligibility for Returns

  • Products must be unused, unopened, and in their original packaging (including seals and labels intact).

  • Returns must be requested within 30 days of your purchase date.

❌ Non-Returnable Items

We cannot accept returns on:

  • Opened, used, or partially consumed products.

  • Products past their expiry date.

  • Gift cards or vouchers.

📬 How to Return an Item

  1. Email our support team at hello@thecbdhut.co.uk within 30 days of purchase.

    • Include your order number and reason for return.

  2. If approved, you’ll receive instructions on where to send the product.

  3. Send the item back using a trackable shipping service (customer is responsible for return postage).

  4. Once received and inspected, we’ll process your refund.

💷 Refunds for Returns

  • Refunds cover the product purchase price only (shipping costs are non-refundable).

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank/payment provider.

💰 Refund Policy

✅ When You’re Eligible for a Refund

You may request a refund if:

  • You received a defective or damaged product.

  • The wrong item was sent to you.

📬 How to Request a Refund

  1. Contact us at hello@thecbdhut.co.uk within 7 days of delivery.

    • Include your order number, a description of the issue, and (if possible) photos of the product.

  2. Our support team will review your request and may ask for additional details.

  3. If approved, your refund will be processed via your original payment method.

⏳ Refund Processing Times

  • Once approved, refunds typically appear within 3–7 business days, depending on your payment provider.

🙏 Our Promise to You

We aim to make every purchase with The CBD Hut worry-free. If you have any issues with your order, please reach out — our team is here to help.