Política de reembolso

Return and Refund Policy

Effective Date: 20/06/2023

Thank you for shopping at The CBD Hut! We greatly appreciate your business and strive to provide high-quality CBD products to our customers in the UK. This Return and Refund Policy outlines the terms and conditions under which you may return or request a refund for products purchased from our website or physical store. Please read this policy carefully before making a purchase.

Returns Policy:

1.1. Eligibility for Returns

We accept returns of unused and unopened products within 30 days of the original purchase date. To be eligible for a return, the product must be in its original condition, including the original packaging, seals, and labels intact.

1.2. Non-Returnable Items:

The following items are not eligible for return:

• Products that have been opened, used, or partially consumed.
• Products that are past their expiration date.
• Gift cards or vouchers.

1.3. Return Procedure:

To initiate a return, please follow these steps:

a) Contact our customer support team at hello@thecbdhut.co.uk within 30 days of the purchase date and provide your order number and reason for the return.

b) If your return is approved, you will receive instructions on where to send the product.

c) Ship the product to the provided address using a trackable shipping method at your expense.

d) Once we receive the returned product and inspect it to ensure it meets the return criteria, we will process the refund.

1.4. Refunds:

Upon approval of your return and inspection of the product, we will issue a refund for the purchase price of the item(s) returned. Please note that original shipping charges are non-refundable. The refund will be issued using the original payment method used for the purchase. Depending on your payment provider, it may take several business days for the refund to be reflected in your account.

Refund Policy:

2.1. Eligibility for Refunds:

If you are dissatisfied with your purchase due to product defects, damages during shipping, or if you received the wrong item, you may be eligible for a refund.

2.2. Refund Procedure:

To request a refund, please follow these steps:

a) Contact our customer support team at hello@thecbdhut.co.uk within 7 days of receiving the product and provide your order number, a description of the issue, and any relevant evidence (such as photos of damages).
b) Our customer support team will review your request and may require additional information to process the refund.
c) If your refund is approved, we will process the refund using the original payment method used for the purchase.

2.3. Refund Processing Time:

Once your refund is approved, it may take several business days for the refund to be reflected in your account, depending on your payment provider.

Policy last updated: 16/10/2024