CBD, Orders & Delivery FAQs

Use the product page and label for the selected variant. Check format, strength, size or count, flavour, ingredients, directions and warnings where relevant.

Orders are usually dispatched within 1–2 working days, excluding weekends and bank holidays. Busy periods may take slightly longer. See Shipping & Delivery for the full journey.

Check the inbox and junk folder for the email address used at checkout. If it is still missing, contact us with your name, postcode and approximate order time.

They describe different extract profiles. The exact formulation varies by product, so compare the stated CBD type, ingredients and any report supplied by the brand rather than relying on the category name alone.

Read the Refund & Returns Policy, then contact us before sending anything back. Include your order number and a concise explanation so we can provide the correct instructions.

No. You can check out without creating an account. An account can make eligible order information easier to view, but always keep your confirmation email.

No. We show lab reports where supplied by the brand. Availability varies by brand, product and batch; use the Lab Reports directory or the individual product page.

UK Standard currently starts from £4. Free UK standard delivery applies automatically to eligible orders of £50 or more. The final services and charge for your basket and address are shown at checkout; see delivery information.

Contact us as soon as possible with your order number. We cannot promise a change once processing or dispatch has started, but we will check the available options.

For CBD food products, current FSA advice is that healthy adults should not consume more than 10mg CBD per day from CBD foods and food supplements in total. Treat this as the recommended maximum daily intake, not a target, and check all CBD products used on the same day. Read the official FSA consumer advice.

Contact us promptly with your order number, a description and clear photographs where relevant. Keep the item and packaging until we reply with the next steps.

Select Account, enter the email address associated with your orders, then follow Shopify’s secure verification step. Customer Accounts are passwordless, so there is no password to remember or reset.

Separate the total CBD in the pack from the amount per serving. Bottle size, unit count and serving directions all affect a meaningful comparison; use the CBD Strength & Serving Guide for examples.

Current courier estimates are 2–4 working days for UK Standard and 1–2 working days for UK Express after dispatch. They are not guaranteed arrival dates and can vary during peak periods or disruption.

Check the code spelling, expiry and offer terms. Some codes cannot be combined with other promotions or applied after checkout. Contact us before ordering if the issue continues.

No. We provide general product and label information only. We cannot diagnose, treat or advise on a medical condition; speak to an appropriate healthcare professional.

Return eligibility depends on the product and circumstances. Do not send an opened item back without first checking the Refund & Returns Policy and contacting us.

Check that you are using the same email address as the order. Contact us with the order number and checkout email if the order is still missing.

Compare the connection, cartridge or pod type, device instructions and compatibility information on both product pages. Contact us with both exact product names if anything is unclear.

Tracking details are normally sent to the checkout email address after dispatch where they are supplied by the courier or delivery service. Read the tracking guidance for the next steps.

The checkout shows whether payment has completed. If you are unsure, check for an order confirmation before attempting another payment and contact us without sharing card details.

Current FSA advice does not recommend CBD for under-18s, people taking medication, those trying to conceive, or those who are pregnant or breastfeeding, unless under medical direction. Check the official guidance and speak to a healthcare professional where appropriate.

The product or selected variant cannot currently be ordered. Availability can change, so check other variants or related products without assuming an exact restock date.

Allow time for the first courier scan. If tracking has not updated for 48 hours after dispatch, contact us with your order number and tracking reference.

Check the label for the intended species, ingredients, directions and warnings. Do not give an animal a product containing CBD unless it has been prescribed by a veterinary surgeon under their direction. See the current VMD guidance and ask your vet if suitability is unclear.

International availability depends on the destination and product type. Contact The CBD Hut before ordering if you need to check a destination, then review the delivery options available at checkout.