At The CBD Hut, we want you to shop with confidence. If you need to return a product, we accept unused and unopened items within 30 days of purchase. Products must be in their original packaging with all seals intact. Please note that we cannot accept returns on opened or used products, expired items, or gift cards.
To start a return, email us at hello@thecbdhut.co.uk with your order number and reason for return. Customers are responsible for return shipping, and refunds will be issued to the original payment method, excluding any shipping fees.
If you receive a damaged, defective, or incorrect item, you may be eligible for a refund. Contact our team at hello@thecbdhut.co.uk within 7 days of receiving your order with details and photos of the issue. Once approved, refunds will be processed using your original payment method, though it may take a few business days to reflect in your account.
For any queries regarding returns or refunds, reach out to our friendly support team—we’re here to help! 😊
